Disclaimer : This return mechanism applies to payment methods other than OVO.

1. For Products that have been received by the Buyer, a Return or Refund request can be made under the following conditions:
   1. Damage Product
   2. Expired Product
   3. Incorrect/Incomplete Product (wrong size or wrong Product 

2. For product orders received by the Buyer with fewer items than ordered, the Buyer can request a refund for the missing quantity.

3. Return or Refund requests for reasons other than those mentioned in Points 1) and 2) above cannot be processed. 

4. Terms and Conditions for submitting a return or refund request by the Buyer are as follows:
   1. Items must be in their original purchase condition.
   2. All packaging of each item must be unopened and undamaged in any way except for claims of damaged products.
   3. The Buyer is required to perform an Unboxing Video as proof for submitting a Return/Refund.
   4. Items purchased as part of a set or multi-item package must be returned as a complete set.
   5. Partial returns are allowed, but not for items not included in the return request.

5. Product return requests can only be submitted to Watsons Customer Service no later than 7 (seven) business days after the order is received by the Buyer, by sending a complaint email to Watsons Customer Service (customerservice@watsos.co.id) complete with photos of the condition of the received product order/video of the Product Unboxing, and then follow further directions from Customer Service.

6. The Buyer must send the product to be returned no later than 3 business days after obtaining approval from Watsons Customer Service to the Watsons Head Office address, which will be provided by Customer Service, along with the completed Return Form.

7. For product returns, the Buyer is advised to choose JNE or PT. POS delivery services with Regular shipping (COD shipping services are not allowed), and the Buyer must pay the shipping cost first.

8. The return shipping cost will be covered by Watsons and will be reimbursed to the Buyer along with the refund.

9. After the returned Product has been shipped via Expedition, a photo of the return shipping receipt must be sent/informed to Customer Service.

10. Customer Service has the right to reject the Return request if the Buyer has not sent the returned goods within the specified time.

11. If all data/forms/Products have been completely received and checked by Watsons and are in accordance, the Refund process to the Buyer's Bank Account will be carried out no later than 14 (fourteen) business days from the date the product is received at the address listed on the Return Form, or from the date the Refund Request is received in case of products received in less quantity than ordered.