You can log in to your account and check the point on your account summary, or click ‘Points Balance/Transaction’ under Watsons Membership to see the history of your point transaction.

You can redeem your point on your next transaction with a conversion 1 point = Rp 100. Also, you can keep collecting points from several transactions and redeem your points with a higher value on your future transaction.

1.      If you choose to change the product with a same value, then no point will be diminished.

2.      If you choose to return the product, the point that you’ve earned before will be diminished from your account and you will receive cash money from your product return.

3.      If you want to return the product and your point isn’t enough to be diminished, you can only change a product with the same value.

4.      If you want to return the product that you redeemed before with full or some points, you can only change with the product which has the same value because the points that have been redeemed cannot be transferred back.

You can redeem minimum 1 point equal Rp 100. Please notice that you can’t redeem higher than your current point, but you can redeem all your points in one transaction.

No, there isn’t. You only have to purchase Watsons membership card at Watsons store and activate it on the spot or online.

You can earn point whenever you shop at Watsons store and eStore. You will get a point for every Rp 20.000 purchase. Don’t forget to earn bonus point on selected products. To redeem your point, you have to show your member card to our staff.

Report your lost card as soon as possible. How to report your lost card :

1.      Visit www.watsons.co.id

2.      Log in to your account

3.      Report your lost card

4.      Click Submit

1.      Visit www.watsons.co.id or download Watsons Indonesia mobile app on the App Store or Google Play Store.

2.      Click sign up / activate card.

3.      Fill the card number and 6 digit of your password.

4.      Click Submit.

5.      Follow the instruction showed on screen and make sure to re-check the personal information you’ve filled before finishing the activation process.

*For the account password, make a password length 8 – 20 digit and contain at least 1 number and a capital alphabet. Example: Watsons1

6.      Complete the activation process by putting the activation code sent to your phone number via SMS.

If you are a Watsons Member, do note that Watsons Membership is for lifetime which allows you to earn & redeem points for your purchase, enjoy member's benefits etc. If you deactivate your account, you will not be able to enjoy all the members’ benefits.
If you are not a Watsons Member but have previously created an online account and would like to deactivate it, please send in your request through www.watsons.co.id/contactUs.

Please note that the deactivation process for both the Watsons membership or online account is irreversible. If you would like to enjoy the Watsons membership benefits or shop on Watsons Online again in the future, you would need to sign up for a new account. 

You can get a Watsons membership card with these easy steps:

1.      Purchase Watsons membership card at the nearest Watsons store.

2.      Activate your card at Watsons store or call our customer service hotline at 021-30022833 (Monday – Friday, 08.30 am – 10.00 pm)

Or you can register at www.watsons.co.id or download Watsons Indonesia mobile app on the App Store or Google Play Store

Watsons membership card offers a lifetime membership, whether points that has been credited to your card has different expiry date. Points that have been issued valid until the end of next year. For example, point that issued on June 2018 valid until 31 December 2019 (except there is any different condition)

Your current amount of point will be updated one day after your transaction. So, we recommend you to check your point one day after your transaction.

Yes, you can redeem your point on online purchase at www.watsons.co.id or Watsons mobile app. Log in to your account before you place your order and check out. You can set how many points that you want to redeem from your total points.

No, you can’t.

You still can earn points by mentioning the registered phone number. But, you can’t redeem your points without bringing your member card.

Yes, you can. You can call our customer service hotline to help you transfer your points after you purchase the new Watsons membership card.

Yes, you can earn your points as soon as possible. But, to use your point and your birthday treat on your birthday month, you need to activate your card first. How to activate your card.

You can use Watsons membership card at Watsons stores in Indonesia and eStore.

Sharing Watsons membership card is prohibited because it’s risky and can be misused.

No. Except the barcode, Watsons membership card doesn’t have any personal information printed on the card.

Yes, There's maximum points per day.