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Payment Methods

For your convenient online shopping with Watsons, we offer the following payment methods:

Credit Card / Debit Card, Bank Transfers, Cash on Delivery (COD), eWallet (GoPay, ShopeePay), Watsons Points, e-Coupon & e-Voucher are available for you to shop online with us!

Shipping & Delivery

• Home Delivery. The delivery period follows the estimated regular shipping schedule:
  • Jabodetabek Area: 1 - 2 working days.
  • Java, Bali, NTT, NTB Area: 2-6 working days.
  • Sumatera, Kalimantan, Sulawesi Area: 2 - 7 working days.
  • Maluku and Papua Area: 3 - 12 working days.

• Home Delivery Express. A delivery method where items are ordered online and delivered directly to your home in just 2 hours or less.

• Click & Collect Express. Our delivery method that orders items online and picks up at a store, and you can come to the store to pick up the order.

Return & Refund Policy

To request a return or refund, please fill out the order history inquiry by selecting the return & refund category.

Should you need further assistance please contact our Live Chat or Customer Service Hotline at +62 21 30022833 (08.30 - 17.30 WIB) and email to customerservice@watsons.co.id.