Q: Elite Benefits

Free Delivery without Minimal Purchase Free delivery reward for online purchases with no minimal amount. Dedicated Queue Line in Store Special line for ELITE members. ELITE customers will have the priviledge to finish purchases first by showing his / her stickered card. 300 Welcome Points Points will be automatically added when you are upgraded to ELITE. Elites will be upgraded every month. Dedicated Customer Service Line Same customer service number, ELITE special line. Redeem Point with Product with Less Point On special promo occasions. Special Price for Selected Items On special promo occasions. Birthday Surprise Reward will be sent via email blast on the first day of your birthday month. Reward of 100k for minimal purchase of 300k.

Question 1

Watsons One Pass Terms and Condition

Accepted Answer

Participation

The Watsons One Pass Programme is available to all Watsons Club members. Under the Watsons One Pass Program, Watsons Club members may earn basic loyalty points and enjoy other member benefits under their Watsons Club loyalty program for their purchases at participating Watsons stores overseas.
These terms and conditions for the Watsons One Pass Program (“Watsons One Pass Terms”) are in addition to and supplement the terms and conditions that apply to your membership in the Watsons Club loyalty program (“Watsons Club Account”).
By opening a Watsons Club Account, or by using services or other benefits connected with that account, you agree to the Membership Terms and Conditions (“Membership Terms and Conditions”) and the Watsons One Pass Terms. In the event of any conflict or inconsistency between these Watsons One Pass Terms and the Membership Terms and Conditions, the Membership Terms and Conditions will prevail.
We may disclose information regarding you and/or your Watsons Club Account to any third party for the purpose of this Service. Please read our Privacy Policy.

Earning Watsons Club Points and Enjoying Other Member Benefits

The Watsons One Pass (“Service”) allows you to earn Watsons Club Points on eligible transactions at the participating offline Watsons Club stores below:
- Mainland China
- Hong Kong
- Macau
- Taiwan
- Singapore
- Malaysia
- Thailand
- Indonesia
- The Philippines
- Türkiye
To earn Watsons Club Points, your physical or virtual Watsons Club Card must be presented on payment. We may ask you to verify your identity. The Watsons Club Points earned will be awarded to the associated Watsons Club Account, subject to these Watsons One Pass Terms (“Conversion”).
Watsons Club Points will not be awarded for certain products and/or services that are excluded from the Service. Participating Watsons Club stores may have different exclusions from time to time, please check with the relevant store for products and/or services that do not qualify for the Service.
If a participating Watsons Club store exits the Service for any reason, no Watsons Club Points may be earned for transactions at such participating Watsons Club from the date it exits the Service.
The Service is not applicable if Watsons Club Points may be earned for the same transaction pursuant to the Membership Terms and Conditions of your Watsons Club Account (e.g. under local earning rates). Any duplicated requests for Watsons Club Points in respect of the same transaction will be automatically cancelled.
Watsons Club Points redemption is not available outside of the home jurisdiction of the Watsons Club loyalty program.
The Service may or may not be used in conjunction with any other discounts or offers, and other membership benefits and privileges (e.g. bonus or multiple points earning) available at the participating Watsons Club stores. Please check with the relevant store for membership benefits and privileges which are available in conjunction with the Service.
Transactions made at participating Watsons Club stores pursuant to the Service will not count towards qualification for membership upgrade, renewal, or other maintenance of your Watsons Club Account status.
Any transactions that are found to be fraudulent or eventually cancelled or refunded will be considered as ineligible transactions and are not applicable to the Service. In the event of refunds, any Watsons Club Points received for the refunded transactions may be removed from your Watsons Club Account.

Conversion Rates

The rate of Conversion of Watsons Club Points is based on the net spending amount on eligible transactions, in each case determined by us in our sole discretion. We may modify the rates of Conversion at any time in our sole discretion. Visit the Conversion Chart to see the current rates of Conversion that apply to Watsons Club Points at the time you request your conversion.
Charges that do not qualify as net spending include, without limitation, taxes, fees and other charges such as shipping fees.
When a foreign currency is used for settlement, the amount of Watsons Club Points earned at participating Watsons Club stores may be converted to the local or another designated currency at the exchange rate selected by us.

Requirements For Conversion

Your Watsons Club Account must be active and in good standing under the Membership Terms and Conditions. If your Watsons Club Account is terminated or suspended at any time, for any reason, you will be disqualified from participating in the Service.
You must satisfy the minimum net spending amount required on eligible transactions for Conversion. We may in our sole discretion prohibit any Conversion of Watsons Club Points or limit the minimum and/or maximum number of Watsons Club Points that may be converted under each Conversion, including the net spending required for any Conversion or the number of permitted Conversions in any given period.

Timing

Watsons Club Points will be awarded to your Watsons Club Account in same day for transactions made at Offline Stores.
Notwithstanding anything stated herein, we reserve the right to postpone the award of Watsons Club Points and shall not be liable for any delay of Conversions for any reason whatsoever (including without limitation, delay due to incorrect information in the system or due to system constraints and errors).

Our Liability

While we will use reasonable endeavours to provide the Services, we are not responsible for any failure to submit, process or award any Conversion.
We are not responsible for: (a) any loss or misdirection of, or delay in receiving any requests or correspondence in connection with Conversions, including but not limited to any failure to present a valid physical or virtual Watsons Club Card on payment, voluntarily or involuntarily, whether by reasons of incorrect entries, network disconnection, technical device malfunction or any delay, interruption or disruption of our platforms or systems or otherwise; (b) any fraud, theft, unauthorised transactions or requests for Conversions; (c) any acts or omissions of third parties (including, without limitation, participating Watsons Club stores); or (d) any errors published in relation to the Service, including, without limitation, any pricing or typographical errors, errors of description, errors regarding participating Watsons Club stores, and Service affiliates, and errors in the crediting or debiting of Watsons Club Points from Watsons Club Accounts. We reserve the right to correct, without notice, any errors.
We make no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods or services provided through the Service by participating Watsons Club stores or third parties.
IN NO EVENT WILL WE OR OUR AFFILIATES (INCLUDING WITHOUT LIMITATION ANY PARTICIPATING WATSONS CLUB STORES), AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE SERVICE, THESE WATSONS ONE PASS TERMS, OR THE LOYALTY PROGRAMME.
This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under law, be excluded.

Events Outside Our Control

General

Watsons Club Points have no monetary value and cannot be exchanged for cash.
We shall have the sole discretion to determine eligibility to participate in the Service. Our decision on all matters and disputes concerning the Service shall be final and binding on you. In the event of any disputes, we reserve the right to deduct, without notice, the appropriate Watsons Club Points from your Watsons Club Account.
The use and/or conversion of Watsons Club Points may be subject to further terms and conditions or restrictions. Additional terms may apply to specific participating Watsons Club stores.
We reserve the right to terminate, change, or modify the Service and/or these Watsons One Pass Terms from time to time without prior notice, including the requirements for Conversions and the rates that apply to Conversions. We may notify you of any such change(s) by such means of communication and in such manner as we consider fit. If you continue to use the Service after such notification, then you shall be deemed to have agreed with and accepted such change(s).
Failure by us to enforce a right does not result in waiver of such right.
You may not assign or transfer your rights under these Watsons One Pass Terms. These Watsons One Pass Terms describe the relationship between you and us, they do not create legal rights for other persons, even if they may benefit from such relationship.
If any of these Watsons One Pass Terms are declared invalid, unlawful, or unenforceable, then that provision shall be deemed to be deleted from these Watsons One Pass Terms and the remaining provisions shall remain in full force and effect.
You and we agree that the laws of Indonesia apply to these Watsons One Pass Terms and that any dispute between us regarding the Service or arising out of or in connection with these Watsons One Pass Terms will be dealt with by the courts of Indonesia.
Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.
All capitalized words and expressions in these Watsons One Pass Terms shall, unless otherwise defined herein, have the same meanings as defined in the Membership Terms and Conditions.
These Watsons One Pass Terms shall be governed and construed in accordance with the governing law set out in the Membership Terms and Conditions.

Question 2

How to be an ELITE member?

Accepted Answer

You will automatically upgraded to ELITE as your purchase reach 2.5 mio par year at Watsons offline and / or online.

Question 3

Is there an additional fee / payment to upgrade to ELITE?

Accepted Answer

No, there will be no additional fee to be an ELITE member.

Question 4

Do I need to replace my member card?

Accepted Answer

No, you can still use your current membership card, store team will help to apply Elite sticker on your card.

Question 5

Elite Benefits

Accepted Answer

Free Delivery without Minimal Purchase

Free delivery reward for online purchases with no minimal amount.

Dedicated Queue Line in Store

Special line for ELITE members.
ELITE customers will have the priviledge to finish purchases first by showing his / her stickered card.

300 Welcome Points

Points will be automatically added when you are upgraded to ELITE.
Elites will be upgraded every month.

Dedicated Customer Service Line

Same customer service number, ELITE special line.

Redeem Point with Product with Less Point

On special promo occasions.

Special Price for Selected Items

On special promo occasions.

Birthday Surprise

Reward will be sent via email blast on the first day of your birthday month.
Reward of 100k for minimal purchase of 300k.

Question 6

What is Click & Collect?

Accepted Answer

Click & Collect is an online purchase service with an in-store pickup option. You can choose your preferred store location and visit the store to collect your order.

Question 7

How do I place a Click & Collect order?

Accepted Answer

You can check the steps to place a Click & Collect order here:

www.watsons.co.id/id/click-and-collect-express

Question 8

Where can I pick up my Click & Collect order?

Accepted Answer

Your Click & Collect order can be picked up at the selected store location, at the cashier area marked with the “Click & Collect Pickup Point” sign.

Question 9

How long does it take to pick up the items in-store?

Accepted Answer

With Click & Collect, you can pick up your order within 1 hour after payment confirmation. You can pick up your Click & Collect orders from 10.00 AM to 8.00 PM (WIB). Orders placed after 8.00 PM can be picked up the next day starting at 10:00 AM.!

Question 10

When can I collect my order at the store?

Accepted Answer

You can check store operating hours here:

www.watsons.co.id/id/store-finder

Question 11

How do I collect my order in-store?

Accepted Answer

Once your order is ready for pickup, you will receive a message with details, such as your order number, a 6-digit verification code, and latest time to pick up your orders. You can also find your order number and verification code in “Order History”. Provide your order number and 6-digit verification code to the store staff for verification.

Question 12

How long is the time limit for picking up Click & Collect orders?

Accepted Answer

You can pick up your Click & Collect order within 5 days during store operating hours. After that, your order will be automatically canceled.

Question 13

Is there a minimum purchase for Click & Collect?

Accepted Answer

There is no minimum order quantity for the Click & Collect service; however, a minimum transaction of Rp10,000 applies to orders processed through the app or website

Question 14

Which stores offer Click & Collect service?

Accepted Answer

You can check stores with Click & Collect service here and filter by “Click & Collect”:
www.watsons.co.id/id/store-finder

Question 15

How long do customers have to request a refund for Click & Collect orders?

Accepted Answer

Refund requests for Click & Collect orders can be made within 7 days after payment confirmation, subject to applicable refund terms and conditions.

Question 16

What if I have questions about my order?

Accepted Answer

If you have any questions, please contact us at:
customerservice@watsons.co.id

Question 17

How can I check the accumulation point in my account?

Accepted Answer

You can log in to your account and check the point on your account summary, or click ‘Points Balance/Transaction’ under Watsons Membership to see the history of your point transaction.

Question 18

How can I use the point that I’ve earned?

Accepted Answer

You can redeem your point on your next transaction with a conversion 1 point = Rp 100. Also, you can keep collecting points from several transactions and redeem your points with a higher value on your future transaction.

Question 19

If I return a product that I’ve purchased because of some reason, will the point earned to my account diminished?

Accepted Answer

1. If you choose to change the product with a same value, then no point will be diminished.

2. If you choose to return the product, the point that you’ve earned before will be diminished from your account and you will receive cash money from your product return.

3. If you want to return the product and your point isn’t enough to be diminished, you can only change a product with the same value.

4. If you want to return the product that you redeemed before with full or some points, you can only change with the product which has the same value because the points that have been redeemed cannot be transferred back.

Question 20

Is there any minimum and maximum point that can be redeemed?

Accepted Answer

You can redeem minimum 1 point equal Rp 100. Please notice that you can’t redeem higher than your current point, but you can redeem all your points in one transaction.

Question 21

Is there any minimum transaction to join Watsons Membership Program?

Accepted Answer

No, there isn’t. You only have to purchase Watsons membership card at Watsons store and activate it on the spot or online.

Question 22

How can I earn point?

Accepted Answer

You can earn point whenever you shop at Watsons store and eStore. You will get a point for every Rp 20.000 purchase. Don’t forget to earn bonus point on selected products. To redeem your point, you have to show your member card to our staff.

Question 23

What if I lost my card?

Accepted Answer

Report your lost card as soon as possible. How to report your lost card :

1. Visit www.watsons.co.id

2. Log in to your account

3. Report your lost card

4. Click Submit

Question 24

How to activate Watsons membership card online?

Accepted Answer

1. Visit www.watsons.co.id or download Watsons Indonesia mobile app on the App Store or Google Play Store.

2. Click sign up / activate card.

3. Fill the card number and 6 digit of your password.

4. Click Submit.

5. Follow the instruction showed on screen and make sure to re-check the personal information you’ve filled before finishing the activation process.

*For the account password, make a password length 8 – 20 digit and contain at least 1 number and a capital alphabet. Example: Watsons1

6. Complete the activation process by putting the activation code sent to your phone number via SMS.

Question 25

How can I deactivate my Watsons membership/online account? Can I activate my account again if it has been deactivated?

Accepted Answer

If you are a Watsons Member, do note that Watsons Membership is for lifetime which allows you to earn & redeem points for your purchase, enjoy member's benefits etc. If you deactivate your account, you will not be able to enjoy all the members’ benefits.
If you are not a Watsons Member but have previously created an online account and would like to deactivate it, please send in your request through www.watsons.co.id/contactUs.

Please note that the deactivation process for both the Watsons membership or online account is irreversible. If you would like to enjoy the Watsons membership benefits or shop on Watsons Online again in the future, you would need to sign up for a new account.

Question 26

How to get a Watsons membership card?

Accepted Answer

You can get a Watsons membership card with these easy steps:

1. Purchase Watsons membership card at the nearest Watsons store.

2. Activate your card at Watsons store or call our customer service hotline at 021-30022833 (Monday – Friday, 08.30 am – 10.00 pm)

Or you can register at www.watsons.co.id or download Watsons Indonesia mobile app on the App Store or Google Play Store

Question 27

Do Watsons membership card has an expiry date and point accumulation?

Accepted Answer

Watsons membership card offers a lifetime membership, whether points that has been credited to your card has different expiry date. Points that have been issued valid until the end of next year. For example, point that issued on June 2018 valid until 31 December 2019 (except there is any different condition)

Question 28

Does my point automatically appear on website after I did a purchase?

Accepted Answer

Your current amount of point will be updated one day after your transaction. So, we recommend you to check your point one day after your transaction.

Question 29

Can I redeem my point on online transaction?

Accepted Answer

Yes, you can redeem your point on online purchase at www.watsons.co.id or Watsons mobile app. Log in to your account before you place your order and check out. You can set how many points that you want to redeem from your total points.

Question 30

Can I redeem my point to cash?

Accepted Answer

No, you can’t.

Question 31

What if I forgot to bring the member card?

Accepted Answer

You still can earn points by mentioning the registered phone number. But, you can’t redeem your points without bringing your member card.

Question 32

Card Activation

Accepted Answer

Via Website

Click "Your Account" and select "Register/Activate Member".
Select Yes on the question “Do you have a Watsons member card?”.
Then enter the card number on the back of your member card.
Enter the first password on the back of your member card.
Click Next.
Complete your personal data then click Submit.
Enter the OTP code sent via SMS.
Your member card is already active.

Via App

Download the WatsonsID app on Google Play Store or iOS App Store.
Enter the application and select "My Account" at the bottom right.
Then select "Register/Activate Card' at the top right.
Then select "Yes I have a Card".
Enter the 11-digit member number and password on the back of the member card.
Complete the data and click "Submit".
Enter the OTP code sent via SMS.
Your member card is already active.

Question 33

Can I transfer my points from my lost card to the new card?

Accepted Answer

Yes, you can. You can call our customer service hotline to help you transfer your points after you purchase the new Watsons membership card.

Question 34

Can I get the member card’s benefit as soon as I get my card?

Accepted Answer

Yes, you can earn your points as soon as possible. But, to use your point and your birthday treat on your birthday month, you need to activate your card first. How to activate your card.

Question 35

Where can I use Watsons membership card?

Accepted Answer

You can use Watsons membership card at Watsons stores in Indonesia and eStore.

Question 36

Can I share my Watsons membership card with others for member benefit?

Accepted Answer

Sharing Watsons membership card is prohibited because it’s risky and can be misused.

Question 37

If my Watsons membership card got stolen by someone, can he/she read my personal information from that card?

Accepted Answer

No. Except the barcode, Watsons membership card doesn’t have any personal information printed on the card.

Question 38

Are there maximum points to get in 1 day?

Accepted Answer

Yes, There's maximum points per day.

For the maximum points gained per day is 500 points. When on one day you get 500 points, the next spend on the same day will not get points, unless the purchase is done the next day.

If you want to ask further questions, you can contact our customer service directly.

Question 39

Member Benefits

Accepted Answer

Member Benefits

Free Online Voucher Rp 30.000
Free Point Exchange Products
Shopping earn Points
Extra Discount
Special Birthday Gift
Member-only vouchers
Free shipping
Free Pharmacist Consultation

Question 40

Referensi Toko

Accepted Answer

Find Us Here!

Question 41

Return & Refund Policy

Accepted Answer

Disclaimer : This return mechanism applies to payment methods other than OVO.

For Products that have been received by the Buyer, a Return or Refund request can be made under the following conditions:
1. Damage Product
2. Expired Product
3. Incorrect/Incomplete Product (wrong size or wrong Product

For product orders received by the Buyer with fewer items than ordered, the Buyer can request a refund for the missing quantity.

Return or Refund requests for reasons other than those mentioned in Points 1) and 2) above cannot be processed.

Terms and Conditions for submitting a return or refund request by the Buyer are as follows:
1. Items must be in their original purchase condition.
2. All packaging of each item must be unopened and undamaged in any way except for claims of damaged products.
3. The Buyer is required to perform an Unboxing Video as proof for submitting a Return/Refund.
4. Items purchased as part of a set or multi-item package must be returned as a complete set.
5. Partial returns are allowed, but not for items not included in the return request.

Product return requests can only be submitted to Watsons Customer Service no later than 7 (seven) business days after the order is received by the Buyer, by sending a complaint email to Watsons Customer Service (customerservice@watsons.co.id) complete with photos of the condition of the received product order/video of the Product Unboxing, and then follow further directions from Customer Service.

The Buyer must send the product to be returned no later than 3 business days after obtaining approval from Watsons Customer Service to the Watsons Head Office address, which will be provided by Customer Service, along with the completed Return Form.

For product returns, the Buyer is advised to choose JNE or PT. POS delivery services with Regular shipping (COD shipping services are not allowed), and the Buyer must pay the shipping cost first.

The return shipping cost will be covered by Watsons and will be reimbursed to the Buyer along with the refund.

After the returned Product has been shipped via Expedition, a photo of the return shipping receipt must be sent/informed to Customer Service.

Customer Service has the right to reject the Return request if the Buyer has not sent the returned goods within the specified time.

If all data/forms/Products have been completely received and checked by Watsons and are in accordance, the Refund process to the Buyer's Bank Account will be carried out no later than 14 (fourteen) business days from the date the product is received at the address listed on the Return Form, or from the date the Refund Request is received in case of products received in less quantity than ordered.

Question 42

Return & Refund Policy - OVO

Accepted Answer

Refund solution with OVO payment method.

How long will it take me to receive my refund with OVO payment method?
Currently, the OVO payment method is not supported by the current refund method, so the refund will be in the form of a refund voucher.

The refund period is calculated after the customer has obtained approval from Watsons.

Refund Voucher is a refund in the form of a voucher that you get when you return a product for reasons of order cancellation (Change of Mind, Oversized/Small Size) or an error in the product sent. Refunds using the Voucher Refund method are processed within 1 working day after the item arrives at Watsons or upon approval and verification by Customer Service.

If there is an error using the refund voucher, it will be returned in the form of a replacement voucher.

What are the solutions provided by Watsons for product return issues with OVO payment methods?
Watsons will offer 2 kinds of solutions for product returns;

Vouchers (refunds in the form of shopping vouchers), and
Other solutions (e.g. return of excess).

If you have made a return process with the reason of "expectation difference/transaction cancellation", the refund will be given in the form of a refund voucher.

Here are the return solutions based on the reason for return:

Product and/or packaging damaged - Refund voucher.
Product not as ordered - Refund voucher.
The product is expired - Refund voucher.
Product quantity is less - Refund voucher.
Specification/Size/Color not as described - Refund voucher.
Incomplete product accessories - Refund voucher.
Product quantity is excess - Refund excess.
Product does not meet expectations - Refund voucher.

How long does the return product inspection process take?
The quality standard inspection process is a maximum of 3 days after we receive/arrive at Watsons.

When can I receive my refund voucher?
The refund voucher will be added to your account as soon as we provide a solution for the return of the product.

Can refund vouchers from returns be combined with other vouchers?
Refund vouchers cannot be combined with other vouchers.

What should I do if my refund voucher cannot be used?
Refund vouchers cannot be used if they do not comply with the terms and conditions that have been determined. You can contact Customer Service for further assistance.

Can I use part of the amount of my refund voucher?
The refund voucher value can only be used in full. Please ensure that the price of the product you purchase is greater than the value of your voucher.

Will my return voucher be lost if my order status is canceled?
If the order is canceled due to non-payment, the refund voucher will be returned to your account.

What are the terms of the use of refund vouchers from returns?

Valid only for Watsons ID website and app users
There is no minimum payment.
The refund voucher can only be used once.
The refund voucher validity period is 30 days after the voucher is issued.

I am not satisfied with my return solution. What can I do?
Returned products will go through a quality standard check from Watsons. Watsons reserve the right to send back your products that do not meet the quality standards of product returns.

Watsons' decisions and policies regarding the approval of product returns and/or refund vouchers are absolute and inviolable. Watsons reserves the right to reject your return submission if the return submission does not comply with the terms and conditions.

Question 43

Email Address

Accepted Answer

customerservice@watsons.co.id

Question 44

Order & Payment

Accepted Answer

Question 45

Payment Method

Accepted Answer

There are several payment methods available for you to shop online with us!

Credit Card / Debit Card
Bank Transfers
Pay on Delivery (COD)(COD)
GoPay
OVO
Watsons Points
e-Coupon & e-Voucher

1. Credit Card / Debit Card

We accept all payments from all banks with the VISA, Mastercard, JCB and AMEX logos with the 3D Secure facility which is equipped with verification in the form of a One-Time Password (OTP)/one-time password as an authentication code which will be sent to your cellphone.
All your credit card / debit card information will be protected with standard encryption.

Cara Pembayaran dengan Kartu Kredit / Kartu Debit

Select payment via Card.
Enter the 16 digit card number along with the expiration date and CVV.
Make sure your payment details are correct to proceed to the 3D Secure step.
One Time Password (OTP) will be sent to your mobile number registered with the card you are using.
Enter the OTP you got into the 3D Secure page.
Your payment by Credit Card is complete.

2. Bank Transfer

Payment by transfer method via ATM, mobile or internet banking, with real-time notifications.
After order placement, you need to transfer payment within 24 hours, otherwise the order will be canceled automatically.

Payment Method by Bank Transfer

Select payment via Bank Transfer/Virtual Account.
Note down your 16 digit virtual account number & payment amount.
Use an ATM that has the ATM Bersama/Prima/Alto network to complete the payment.
Enter your PIN.
In the main menu select ‘Others’.
Select 'Transfer' then select 'other bank account'.
Enter the Permata Bank code '013' followed by the 16 digit virtual account number.
Enter the payment amount then select 'Correct'.
Make sure the payment amount & virtual account number are filled in correctly, then select 'Correct'.
Your payment with the Virtual Account is complete.

How do I get a Virtual Bank Number?

The virtual bank number will be obtained automatically if you select payment via Bank Transfer at the end after checking out.

The virtual bank number will only be valid for 1x24 hours. Please make payment immediately after receiving the virtual number.

If you lose your virtual number or don't have time to record it, please contact Customer Service via Live Chat on our website or application or via email customerservice@watsons.co.id during operational hours.

3. Cash on Delivery (COD)

You can pay in cash to our courier upon receipt of your order.
Payment method provisions "Pay on Delivery" can only be used for transactions with a maximum value of IDR 800,000 (Eight Hundred Thousand Rupiah).

Details can be found on the FAQ > Shipping & Delivery > COD

4. GoPay

Payment using the cellphone number registered in the Gojek application as an account which can be made directly via cellphone. GoPay is also equipped with a safe system for your smooth transactions when shopping online with us!
Enjoy the ease and comfort of your transactions with GoPay.
Valid on Website and Mobile Web

Payment method with GoPay

Mobile App:

Select payment via GoPay.
Your Gojek application will open.
View payment details on your Gojek application and press Pay.
Enter your GoPay pin number.
Payment using GoPay is complete.

QR Code:

Select payment via GoPay.
Open the Gojek application and press the Scan QR button.
View payment details and press Pay.
Enter your GoPay pin number.
Payment using GoPay is complete.

More

5. OVO

An online payment and transaction method that can be accessed and done from the OVO App. Users must have an OVO account to be able to continue your transactions in shopping online with us!
Transactions with this payment method are non-refundable. Alternative returns will be provided as a workaround solution in accordance with the applicable terms and conditions. Learn more about refunds.
This service is available on Watsons ID Website and App.

How to pay via OVO?

Make sure you have logged in to the OVO app.
Payment with OVO will expire 60 seconds after you click "Checkout".
Open OVO notification to make payment.
Select payment with "OVO Cash" then click "Pay".

After clicking "Checkout". You need to open the OVO app to complete the payment.

6. Watsons Points

Watsons members can collect points during transactions and use them when shopping online.
With every purchase of Rp. 20,000, you will get 1 point.

7. e-Coupon & e-Voucher

This offer is an exclusive discount or promotion. You must enter the valid code received on the "Secure Checkout" page under "Promotional Codes"
The Voucher Code can be used successfully if there is a price discount statement in the purple box
You can also redeem using Promotional Codes and Reward Points at check-out

Question 46

Shipping & Delivery

Accepted Answer

What delivery method are available?

Member	Standart Delivery (2-5 Delivery)*	Express Delivery (Delivered in 2 hour)	Click & Collect Expres (CCE)
Elite	Free Shipping 50K with minimum purchase 10K	Free Shipping (within a 10km radius)	Free Shipping
Base	Free Shipping 30K with minumum purchase 75K	Flat Shipping Fee of 17K (within a 10km radius)
Non - Member	Free Shipping 30K with minimum purchase 150K	Flat Shipping Fee of 17K (within a 10km radius)

*Java Island

Which areas are available for COD services?

We currently offer Cash on Delivery (COD) services across all regions of Indonesia.

Where do you deliver to?

We currently offer shipping to all regions across Indonesia.

What is the delivery period?

The delivery period follows the estimated regular shipping schedule:

• Jabodetabek Area: 1 - 2 working days.

• Java, Bali, NTT, NTB Area: 2-6 working days.

• Sumatera, Kalimantan, Sulawesi Area: 2 - 7 working days.

• Maluku and Papua Area: 3 - 12 working days.

Do Watsons deliver on Saturday & Sundays?

Yes, we will still deliver an orders on Saturday and Sunday.

Can i schedule a delivery?

Sorry we are unable to schedule a delivery, therefore we cannot guarantee delivery of your order on specified date and time.

Can i pick up the ordered goods at Watsons physical/offline store?

We currently currently offer a Click and Collect service at all Watsons stores. Find our store list here.

How to check the delivery order status?

Check an order statis from our website or apps
Log in to my account
Click My Orders
Select Order History (online)
Click the order number listed
Delivery status and receipt number will be listed on the page.

To track a shipment, click the TRACKING SHIPPING button

Question 47

Cash on Delivery

Accepted Answer

What Is COD?

COD is Cash On Delivery. You can pay directly by cash to our courier when you received the order, if you are using this payment method.

Does this COD payment method apply only to Java Island Only?

For now, we are only serving COD payments method for delivery to certain cities in Java Island only (please see the listing of cities above).

What if i am not in my place when a courier makes a delivery?

For receiving of goods can be represented by Relatives / Family / friends who have been appointed. Please prepare your cash for this COD method. If no one receiving the goods, the goods will be re-sent by a maximum of 3 times attempts.

What is the minimum and maximum value of transactions for COD payments method ?

Payment with COD Method can only be used for an order of maximum transaction of IDR 800,000, - (Eight Hundred Thousand Rupiah).

Can i make a return or refund process if using this COD method?

For now on our Shipping does not apply for return of goods or money.

What is the delivery period using this COD method?

COD shipping follows the estimated regular shipping schedule:

• Jabodetabek Area : 2 - 3 working days

• Outside Jabodetabek Area : 4 – 7 working days

Only certain cities in Java Island are covered by COD method.

What if i were not receiving my order?

You can check your order by contacting our customer service via email to customerservice@watsons.co.id, by mentioning your Order Number.