Click & Collect is an online purchase service with an in-store pickup option. You can choose your preferred store location and visit the store to collect your order.

You can check the steps to place a Click & Collect order here:

www.watsons.co.id/id/click-and-collect-express

Your Click & Collect order can be picked up at the selected store location, at the cashier area marked with the “Click & Collect Pickup Point” sign.

With Click & Collect, you can pick up your order within 1 hour after payment confirmation. You can pick up your Click & Collect orders from 10.00 AM to 8.00 PM (WIB). Orders placed after 8.00 PM can be picked up the next day starting at 10:00 AM.!

You can check store operating hours here:

www.watsons.co.id/id/store-finder

Once your order is ready for pickup, you will receive a message with details, such as your order number, a 6-digit verification code, and latest time to pick up your orders. You can also find your order number and verification code in “Order History”. Provide your order number and 6-digit verification code to the store staff for verification.

You can pick up your Click & Collect order within 5 days during store operating hours. After that, your order will be automatically canceled.

There is no minimum order quantity for the Click & Collect service; however, a minimum transaction of Rp10,000 applies to orders processed through the app or website

You can check stores with Click & Collect service here and filter by “Click & Collect”:
www.watsons.co.id/id/store-finder

Refund requests for Click & Collect orders can be made within 7 days after payment confirmation, subject to applicable refund terms and conditions.

If you have any questions, please contact us at:
customerservice@watsons.co.id